Dandy: Empowering a Salesforce Team Through Preferred Staffing Services
The Challenge Dandy’s expanding operations in the tech-healthcare space demanded a robust Salesforce strategy to support account management, business development, and customer success. By 2023, the internal Salesforce team faced more high-impact projects than they could manage alone. Dandy needed external expertise to bridge the gap, ensuring their roadmap remained on track while maintaining operational […]
Aerolase: Rebuilding Lead-to-Opportunity Handoff for a Global MedTech Leader
Aerolase, a worldwide leader in laser skin health technology, had Salesforce but their sales team was missing leads, marketing couldn't track handoffs, and territory routing was breaking every time HubSpot synced. Madison Ave rebuilt the whole lead-to-opportunity machinery over six weeks, cleaning 70,000+ leads along the way.
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Anchor Healthcare: Enterprise Case Management
Enterprise case management on the Salesforce platform for nearly 200 reps, handling inbound call response and ticket routing across a large, distributed service organization.
PE-Backed National Agency: Service Cloud Digital Engagement
A custom-tailored demo and solution design of Salesforce Service Cloud Digital Engagement for a PE-backed national agency with a complex omnichannel service vision.
Professional Services Firm: Zendesk to Salesforce Knowledge Migration
Full migration of a corporate knowledge base from Zendesk to Salesforce Knowledge, including content restructuring and search-optimized taxonomy, executed by a team that has lived the same migration internally.
Publicly-listed Digital Technology Org: CPQ + Legal Ops Integrated to Case Management
CPQ implementation at a publicly-listed digital technology organization, with an integrated legal-operations workflow connecting deal-desk activity directly to case management.
Pulse Platform Doubles Productivity for Anchor Health
Anchor Health unified recruiting, intake, and compliance on Salesforce using Pulse Platform (by Madison Ave). The result: $50,000+ in annual licensing savings, 2x intake throughput per rep, and a true patient and caregiver 360-degree view.
Edison Home Health Grew 10x on Salesforce, Then Got Acquired
Over a two-year partnership, Madison Ave helped Edison Home Health evolve Salesforce from a sales and marketing tool into the operating system for the entire business. The company scaled 10x and was acquired into Help at Home.
The Hansen Foundation: Launching a Peer Recovery Program in Two Weeks on Health Cloud
When New Jersey approved the Hansen Foundation's Peer Recovery Program with a two-week runway to launch, Madison Ave stood up Salesforce Health Cloud, trained the coaching team, and put 40+ patients and 100+ recovery goals into the system using our MX1 delivery methodology.
Salesforce FSL Reshapes Home Health: AI Dispatch, Scheduling, and Care Compliance
A NYC home care agency serving South Asian communities needed to scale from hundreds of weekly in-home patient assessments on spreadsheets to a compliant mobile-first operation. Madison Ave redirected them from the wrong Salesforce product to the right one, and shipped the implementation in six weeks.
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